Accessibility Statement
Last updated: 28 October 2025
Our Commitment
Governance360 is committed to ensuring our platform and websites are accessible to all users, including those with disabilities. We believe that good governance should be accessible to everyone, and we work continuously to improve the accessibility of our services.
Plain English Note: We want everyone to be able to use our platform, regardless of any disabilities or assistive technologies they use. Accessibility isn’t just the right thing to do – it makes our product better for everyone.
Who This Statement Applies To
This accessibility statement applies to:
- www.governance360.com (our main website)
- www.directoracademy.co.uk (our Learning Academy)
- The Governance360 platform application (accessed via governance360.app)
Plain English Note: This statement covers everything we provide – our marketing websites and the actual platform you use to manage your governance.
Accessibility Standards
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. This is the internationally recognised standard for web accessibility.
Plain English Note: WCAG 2.1 AA is the standard that most reputable websites and applications aim for. It covers things like making sure text is readable, navigation is clear, and the site works with assistive technologies like screen readers.
What We’re Doing
Current Accessibility Features
Our platform and websites include:
Visual Accessibility
- Clear colour contrast between text and backgrounds
- Text that can be resized without breaking the layout
- No reliance on colour alone to convey information
- Clear, readable fonts
Keyboard and Navigation
- Full keyboard navigation throughout the platform
- Clear focus indicators showing where you are on the page
- Logical tab order through content
- Skip links to bypass repetitive navigation
Content and Structure
- Clear headings and page structure
- Descriptive link text (we avoid “click here”)
- Alternative text for images that convey information
- Clear error messages and form labels
Technical Compatibility
- Works with common assistive technologies including screen readers
- Compatible with modern browsers (Chrome, Firefox, Safari, Edge)
- Responsive design that works on different screen sizes
- No automatic time-outs that can’t be extended
Plain English Note: We’ve built the platform to work with screen readers, keyboard navigation, and other assistive technologies. You can resize text, navigate without a mouse, and the structure is logical and clear.
Known Limitations
We’re continuously working to improve accessibility, but we’re aware of some current limitations:
PDF Documents
- Some board papers and documents uploaded by customers may not be fully accessible
- We encourage customers to upload accessible documents, but we cannot control the accessibility of user-generated content
Third-Party Content
- Some embedded content (such as videos from third-party platforms) may have accessibility limitations
- We work with providers who meet accessibility standards where possible
Legacy Features
- Some older parts of the platform are being updated to meet current accessibility standards
- We prioritise improvements based on user feedback and impact
Plain English Note: The main limitations are with documents that customers upload themselves (we can’t control those) and some third-party content. We’re actively working to improve everything else.
How We Test Accessibility
We test our platform through:
- Automated Testing: Regular automated accessibility scans to catch common issues
- Manual Testing: Staff testing with keyboard navigation and screen readers
- User Feedback: Listening to customers who use assistive technologies
- Expert Review: Periodic reviews by accessibility specialists
Plain English Note: We use a combination of automated tools, manual checks by our team, and feedback from real users to find and fix accessibility issues.
Feedback and Support
Tell Us About Accessibility Problems
If you encounter any accessibility barriers when using our services, please let us know:
Email: support@governance360.com
Subject line: “Accessibility Issue”
Please include:
- Which page or feature you were using
- What assistive technology you’re using (if any)
- What problem you encountered
- What you were trying to do
Plain English Note: If something doesn’t work for you, please tell us. We need your feedback to know what needs fixing. Don’t worry about technical details – just explain what happened and what you were trying to do.
Our Response Commitment
When you report an accessibility issue, we will:
- Acknowledge your report within 2 business days
- Investigate the issue
- Provide a realistic timeframe for a fix or workaround
- Keep you updated on progress
We prioritise issues based on:
- How many users are affected
- The severity of the barrier
- Whether there’s a workaround available
Plain English Note: We’ll respond quickly, investigate properly, and be honest about when we can fix things. Critical issues affecting many users get fixed first.
Alternative Formats and Assistance
If you need information from our websites or platform in an alternative format:
- Large print
- Easy read
- Audio recording
- Braille
Please contact us at support@governance360.com and we’ll do our best to help within 10 business days.
Plain English Note: If you need information in a different format (like large print or audio), just ask. We’ll provide it if we reasonably can.
Continuous Improvement
We’re committed to continuously improving accessibility through:
- Regular Reviews: Quarterly accessibility audits of new features
- Staff Training: Ongoing training for our development team on accessibility best practices
- User Research: Including users with disabilities in our testing and design process
- Roadmap Planning: Accessibility improvements are part of our development roadmap
Plain English Note: Accessibility isn’t a one-time job. We review, train, test, and improve on an ongoing basis.
Your Rights
Under the Equality Act 2010, we have a legal duty to make reasonable adjustments to ensure our services are accessible to people with disabilities.
If you’re not satisfied with our response to an accessibility issue, you can:
- Escalate within Governance360: Contact our Managing Director at support@governance360.com
- Contact the Equality Advisory and Support Service (EASS): Telephone 0808 800 0082, or visit www.equalityadvisoryservice.com
- Contact the Equality and Human Rights Commission (EHRC): Visit www.equalityhumanrights.com
Plain English Note: UK law protects your right to accessible services. If we’re not meeting our obligations, you can complain to us or to the official equality bodies.
Technical Specifications
Our platform and websites rely on the following technologies:
- HTML5
- CSS3
- JavaScript
- WAI-ARIA (for enhanced accessibility features)
The platform is designed to work with:
- Modern web browsers (Chrome, Firefox, Safari, Edge – current and previous versions)
- Common screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Keyboard navigation
- Browser zoom up to 200%
- Operating system display settings
Plain English Note: These are the technical building blocks we use. The important bit is that the platform works with standard assistive technologies and modern browsers.
Third-Party Tools and Content
We use some third-party services to deliver our platform:
- Cloud hosting: Amazon Web Services (AWS)
- Analytics: Google Analytics (with privacy protections)
- Customer support: Intercom (chat functionality)
- Video content: May include embedded YouTube or Vimeo content
We choose third-party providers that meet accessibility standards where possible, but we don’t have full control over their accessibility. If you experience issues with third-party content, please let us know so we can work with the provider or find alternatives.
For a full list of third-party processors, see our Sub-Processors Policy.
Plain English Note: We use other companies’ tools to help run our platform (like cloud hosting and customer support chat). We pick providers that take accessibility seriously, but if you have problems with any third-party element, tell us and we’ll try to fix it or find an alternative.
Compliance Status
Current Status: Partially compliant with WCAG 2.1 Level AA
We are partially compliant due to:
- Some legacy features being updated
- User-generated content (uploaded documents) that we cannot control
- Some third-party embedded content
We are actively working to achieve full compliance and regularly update this statement to reflect our progress.
Plain English Note: We’re not perfect yet, but we’re working on it. The main gaps are in older parts of the platform (being updated) and content that customers upload themselves (which we can’t control).
Date of This Statement
This statement was prepared on 28 October 2025 and last reviewed on that date.
We review and update this statement at least every 6 months, or sooner if we make significant changes to our platform or receive important feedback.
Plain English Note: We keep this statement up to date as we improve our accessibility and as standards evolve.
Contact Information
For accessibility questions, feedback, or support:
Email: support@governance360.com
Address: Board Secure Limited t/a Governance360, Alacrity House, Moderator Wharf, Kingsway, Newport, Wales, NP20 1HG
Website: www.governance360.com/contact
For general enquiries about our services, please see our Contact Us page.
Plain English Note: Get in touch anytime. Whether it’s reporting a problem, suggesting an improvement, or asking for help – we’re here.
Related Policies
This Accessibility Statement should be read alongside:
This accessibility statement demonstrates our commitment to inclusive design and compliance with the Equality Act 2010 and Web Content Accessibility Guidelines (WCAG) 2.1.