Terms of Use

Terms of Use

Last updated: 28 October 2025

These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use our websites, www.governance360.com and www.directoracademy.co.uk (“Our Sites”). Please read these Terms of Use carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms of Use is deemed to occur upon your first use of Our Sites.

If you do not agree to comply with and be bound by these Terms of Use, you must stop using Our Sites immediately.

Please note: These Terms of Use govern your use of Our Sites only. They do not apply to the purchase of Subscriptions or Academy Modules. Please refer to our Terms of Sale for information about purchasing our services.

Plain English Summary

What This Document Covers

• These terms explain the rules for using our websites (Governance360 and Director Academy)
• For purchasing our services, see our separate Terms of Sale
• You own all your data – we just provide the platform to manage it

Key Points

• Keep your account secure and don’t share passwords
• You’re responsible for the content you upload
• We can use anonymised insights to improve our services (but we won’t identify you)
• Our platform is NOT a replacement for your statutory record-keeping obligations
• These terms are governed by English law

1. Definitions

Term	Meaning
Account	An account required for a User to access and/or use certain areas of Our Sites, as detailed in Clause 4
Content	Any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Sites
Data Protection Legislation	All applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended
Member Content	Any content submitted to Our Sites by Users including, but not limited to, company information, meeting minutes, board papers, personal data and other relevant information created and/or uploaded by Members in or to our platform
Academy Module	Individual learning products available for purchase through www.directoracademy.co.uk, containing educational content and materials
Subscription	A subscription to our Governance360 platform providing ongoing access to the platform services
User	A user of Our Sites
We/Us/Our	Governance360 Group, a trading name of Board Secure Limited, a limited company registered in England under company number 11363367, whose registered address is Alacrity House, Moderator Wharf, Kingsway, Newport, Wales, NP20 1HG

2. Information About Us

2.1 Our Sites, www.governance360.com and www.directoracademy.co.uk, are owned and operated by Governance360 Group, a trading name of Board Secure Limited, a limited company registered in England under 11363367, whose registered address is Alacrity House, Moderator Wharf, Kingsway, Newport, Wales, NP20 1HG. Our VAT number is 317342813.

2.2 We are registered with the Information Commissioner’s Office, registration number ZA509974.

2.3 For CPD accreditation purposes we are a member of CPD Standards, membership number 50225.

3. Access to Our Sites

3.1 Access to Our Sites is free of charge.

3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Sites.

3.3 Access to Our Sites is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Sites (or any part of them) at any time and without notice. We will not be liable to you in any way if Our Sites (or any part of them) are unavailable at any time and for any period.

4. Accounts

4.1 Certain parts of Our Sites (including the ability to purchase Subscriptions and Academy Modules from Us) require an Account in order to access them.

Plain English summary: You need an account to use our Platform and purchase Academy Modules. This helps us keep your data secure and separate from other organisations.

4.2 You may not create an Account if you are under 16 years of age.

4.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

4.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately at support@governance360.com. We will not be liable for any unauthorised use of your Account.

Transparency Note: Your account security is important. Use a strong, unique password and never share it. If you think someone has accessed your account without permission, tell us straight away.

4.5 You must not use anyone else’s Account.

4.6 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 16.

4.7 If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Sites requiring an Account for access.

4.8 Please see Clause 6.8 for further details on how we handle your Member Content following termination of your Subscription.

5. Intellectual Property Rights

5.1 With the exception of Member Content (see Clause 6), all Content included on Our Sites and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including Member Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.

5.2 Subject to sub-Clauses 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Sites unless given express written permission to do so by Us.

5.3 You may:

• Access, view and use Our Sites in a web browser (including any web browsing capability built into other types of software or app);
• Download Our Sites (or any part of them) for caching;
• Print pages from Our Sites for your own personal use;
• Download extracts from pages on Our Sites; and
• Save pages from Our Sites for later and/or offline viewing.

5.4 Our status as the owner and author of the Content on Our Sites (or that of identified licensors, as appropriate) must always be acknowledged.

5.5 You may not re-use any Content printed, saved or downloaded from Our Sites for commercial purposes without first obtaining a licence from Us (or Our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Sites whether by business users or consumers for their internal business purposes.

5.6 Nothing in these Terms of Use limits or excludes the fair dealing provisions of Chapter III of the Copyright, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

6. Member Content

6.1 “Member Content” means the electronic documents (for example, board papers, agendas and minutes), data and other information that you upload and store on your Account.

Transparency Note: Member Content is everything you put into the Platform – your board papers, minutes, documents, and data. This all belongs to you, not us. See Clause 6.3 and our Terms of Sale for full details on ownership.

6.2 An Account is required if you wish to submit Member Content. Please refer to Clause 4 for more information.

6.3 All Member Content uploaded by you into your Account belongs to you – we don’t control, verify, or endorse the Member Content that you or others in your organisation put on the platform. We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in Member Content. Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.

Transparency Note: You own your content. We just provide the platform to store and manage it. For full details about data ownership and how we use anonymised data to improve our services, please see Clause 13 in our Terms of Sale.

6.4 You are responsible for:

• Ensuring that your Member Content complies with the provisions of Clause 11; and
• Ensuring your use of the Services and the resulting Member Content is compliant with applicable law.

6.5 You agree to provide Governance360 Group (as well as agents or service providers acting on behalf of Governance360 Group) with whatever access is necessary to your Member Content for Us to perform the Services.

6.6 If you wish to remove Member Content from Our Sites, the Member Content in question will be deleted. Please note, however, that caching or references to your Member Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

6.7 Important: Our Governance360 platform is NOT a substitute for the storage and back-up by you of your board papers, minutes or other electronic documentation required for statutory purposes in the UK. You should at all times ensure that your organisation holds the original copy of documents made and required under statute and we will not be held liable for the loss or misuse of any material.

Transparency Note: This is critical: Always keep your own backup copies of important documents. We provide a platform for managing your governance documents, but you must not rely on us as your only source of these records. This is especially important for documents you’re legally required to keep (like statutory registers, minutes of certain meetings, etc.). Back up everything you cannot afford to lose.

6.8 If you have subscribed to our Governance360 platform, upon termination by us, for reasons other than cause, or at your direction, you will retain access to your Member Content for a further thirty (30) days following termination. Otherwise, any Member Content you have stored with the platform may not be retrievable, and we will have no obligation to maintain any data stored in your Account.

7. Links to Our Sites

7.1 You may link to Our Sites provided that:

• You do so in a fair and legal manner;
• You do not do so in a way that suggests any form of association, endorsement or approval on Our part where none exists;
• You do not use any logos or trademarks displayed on Our Sites without Our express written permission; and
• You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

7.2 You may link to any page of Our Sites.

7.3 Framing or embedding of Our Sites on other websites is not permitted without Our express written permission. Please contact Us at support@governance360.com for further information.

7.4 You may not link to Our Sites from any other site the main content of which contains material that:

• Is sexually explicit;
• Is obscene, deliberately offensive, hateful or otherwise inflammatory;
• Promotes violence;
• Promotes or assists in any form of unlawful activity;
• Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
• Is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
• Is calculated or is otherwise likely to deceive another person;
• Is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
• Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive;
• Implies any form of affiliation with Us where none exists;
• Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
• Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

8. Links to Other Sites

Links to other sites may be included on Our Sites. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Sites is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

9. Disclaimers

Transparency Note: This section explains what we can and cannot promise about our Sites. We provide the Sites “as is” and make reasonable efforts to keep them working well, but we cannot guarantee perfection. If you’re purchasing services, different terms apply – see our Terms of Sale.

9.1 Nothing on Our Sites constitutes advice on which you should rely. It is provided for information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Sites.

9.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Sites will meet your requirements, that they will not infringe the rights of third parties, that they will be compatible with all software and hardware, or that they will be secure.

9.3 We make reasonable efforts to ensure that the Content on Our Sites is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

9.4 To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Sites or the use of or reliance upon any Content (including Member Content) included on Our Sites.

9.5 If you are a business user, We hereby exclude all implied conditions, warranties, representations or other terms that may apply to Our Sites or Content. We will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

9.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Sites resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

9.7 Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

Transparency Note: We can never limit our liability for death, personal injury caused by our negligence, or fraud. These protections always apply regardless of anything else in this document.

9.8 The limitations of liability included in this Clause 9 apply only to the use of Our Sites and not to the purchase of Subscriptions or Academy Modules, which is governed separately by Our Terms of Sale.

10. Viruses, Malware and Security

Transparency Note: We work hard to keep our Sites secure, but you also need to protect your own devices. Never deliberately introduce viruses or try to hack our Sites – this is a criminal offence.

10.1 We exercise all reasonable skill and care to ensure that Our Sites are secure and free from viruses and other malware.

10.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

10.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Sites.

10.4 You must not attempt to gain unauthorised access to any part of Our Sites, the servers on which Our Sites are stored, or any other server, computer, or database connected to Our Sites.

10.5 You must not attack Our Sites by means of a denial of service attack, a distributed denial of service attack, or by any other means.

10.6 By breaching the provisions of sub-Clauses 10.3 to 10.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Sites will cease immediately in the event of such a breach.

11. Acceptable Use Policy

Transparency Note: These are the rules for using our Sites. Basically: be lawful, be respectful, don’t upload anything illegal or harmful, and don’t try to damage or misuse our systems. Breaking these rules may result in suspension or termination of your account.

11.1 You may only use Our Sites in a manner that is lawful and that complies with the provisions of this Clause 11. Specifically:

• You must not use Our Sites in any way, or for any purpose, that is unlawful or fraudulent;
• You must not use Our Sites to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
• You must not use Our Sites in any way, or for any purpose, that is intended to harm any person or persons in any way.

11.2 When submitting Member Content (or communicating in any other way using Our Sites), you must not submit, communicate or otherwise do anything that:

• Is sexually explicit;
• Is obscene, deliberately offensive, hateful or otherwise inflammatory;
• Promotes violence;
• Promotes or assists in any form of unlawful activity;
• Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
• Is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
• Is calculated or is otherwise likely to deceive;
• Is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s right to privacy;
• Misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
• Implies any form of affiliation with Us where none exists;
• Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or
• Is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

11.3 We reserve the right to suspend or terminate your access to Our Sites if you materially breach the provisions of this Clause 11 or any of the other provisions of these Terms of Use. Specifically, We may take one or more of the following actions:

• Suspend, whether temporarily or permanently, your Account and/or your right to access Our Sites;
• Remove any Member Content submitted by you that violates this Acceptable Use Policy; and/or
• Issue you with a written warning.

11.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

12. Privacy and Cookies

Use of Our Sites is also governed by Our Cookie and Privacy Policies, available from Our Cookie Policy and Our Privacy Policy. These policies are incorporated into these Terms of Use by this reference.

13. Changes to These Terms of Use

13.1 We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Sites after the changes have been implemented. You are therefore advised to check this page from time to time.

13.2 In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

13.3 If you do not accept the changes, you should stop using Our Sites immediately. Your continued use of Our Sites after we update our Terms means that you are consenting to the updated terms.

14. Contacting Us

14.1 If you wish to contact Us with general questions or complaints, you may contact Us by email at support@governance360.com, or by post at our registered address.

14.2 For matters relating to Subscriptions, Academy Modules or cancellations, please contact Us by email at support@governance360.com, or by post at our registered address.

15. Communications from Us

15.1 If We have your contact details (if, for example, you have an Account) We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.

15.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to thirty business days for Us to comply with your request. During that time, you may continue to receive emails from Us.

15.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at support@governance360.com or via Our Contact Page.

16. Data Protection

Transparency Note: We comply with UK data protection law (UK GDPR). For full details about data ownership, how we use anonymised data, and potential future AI features, please see Clause 13 in our Terms of Sale. That clause explains that you own your data, we only use it to provide our service, and we can use anonymised insights to improve our platform.

16.1 All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.

16.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Our Cookie Policy.

Important: If you are uploading personal data about individuals (such as directors, trustees, or employees) into the Platform, you are the Data Controller and we are the Data Processor. You must ensure you have a lawful basis to process that personal data and that you comply with UK GDPR requirements.

17. Law and Jurisdiction

17.1 These Terms of Use, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

17.2 Any disputes concerning these Terms of Use, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Version 2.0 | Last updated: 28 October 2025